I have been hesitant to write this review because I wanted to give Volkan Ironworks the chance to right their wrongs. But they have chosen not to. I am a general contractor and had a very bad experience with Volkan Ironworks. Check the other reviews, people have had a similar experience. This railing project which they forecasted to take 2 months took 11 MONTHS for them to finish!

The owner, Volkan Tetik, is a dishonest businessman and I would never use him again to install a railing. Once they have your deposit money, good luck ever getting him on the phone ever again! You will never speak with Volkan, only his lower-level employees.

The Superintendent in charge of my project, Eddie, was so unorganized. Management and quality control was awful. I’d say there were 10 separate occasions when they told me the work was complete. Then I’d go out and inspect the work and find a ton of stuff that wasn’t done.

Here is a summary of some of the issues:

Their work van would pull on site with 2 guys in the front seat, but they wouldn’t get out of their car. They would just sit there on their phones for hours. This happened multiple times over multiple weeks. Other tradesmen on site were laughing, “Those guys just sit in their truck and never work! How can they still be in business…” I told their boss Eddie but this still continued for weeks.

I was told they fired that work crew and they hired another crew. That crew was better, but the management was still very poor.

Quality control was abysmal. I basically had to take over managing their work and inspect every square inch of railing myself. Which is crazy, since in all, I paid this company more than $100,000.

I made a list of all the needed repairs and babysat them for weeks while they made these repairs:

-The railing they initially installed didn’t meet code. The ends of the railings didn’t terminate in a wall. So with the open-ended railing, a person could snag a bag or piece of clothing on the railing end and fall down the stairs. This is such a basic fundamental of railing design that I was shocked they installed it incorrectly the first time.

-There were sharp places on the railing where someone could cut themselves. These needed to be cleaned up sanded or grinded down.

-The railing was purchased as a kit, but for some reason they chose to use all kinds of mismatched screws in the assembly – there were Phillips head screws, square drive screws...

-They left out in the rain on our newly refinished decks screws, drillbits and sawblades which caused rust staining we weren’t able to remove.

-They touched up the railing with black spraypaint, but didn’t put down dropclothes, so they sprayed black spraypaint on my newly installed concrete.

-Glass pieces weren’t centered in the opening, which looked bad.

-They left a mess – cut off pieces of metal and other sharp fragments were left in the patio and lawn area.

-Missing screws in the railing. Screws not fully set flush.

-There were many places where the black paint scuffed off and bare metal was showing.

Some issues popped up with the railing a little over one year after it was installed. I reached out to the owner, Volkan Tetik, and he wanted to charge almost $2000 to come out and make the repairs. What a dishonest contractor!

Never use Volkan Ironworks or Volkan Railing. It’s an awful use of your time and your money!