I'm going to give an honest real time review. CA-NY express our nice guys, reasonable. Are sure your inventory is airTIGHT-and if you PBO, then wrap well because they are not gentle with fragile items, and they won't reimburse you for the packing materials THEY charged you to pack and protect the fragile items, nor pay for said fragile fragile items. You, after considering packing items, will be 100% responsible for any item THEY break! How do i know this?
Because it just happened to me ten minutes ago. Filed claim with TAMIR BARELIA in claims department at CA-NY with photos/video/evidence also featured in this review. TAMIR emailed me back with a DocuSign covering the DOT basic insurance at .60 cents per pound. AGAIN-THEY packed it (charged me for packing materials), THEY BROKE IT meaning I have ZERO liability, yet they are only covering $96.00 while I'm stuck paying another $700.00 for a TV I didn't pack, move, or break. CA-NY express did, THAT's how THEY do BUSINESS. It would have been one thing if item was packed by me aka PBO or lost--this would leave me liable, and DOT basic insurance would seem reasonable; but that's why moving companies have certificate of Insurance to cover things broken when they are providing their supposedly PROFESSIONAL packing and moving services. They would have gotten 5 stars if they did the right thing, but they PACKED, SHATTERED, AND TOTALED MY TV and left me paying for packing materials that didn't protect, and $700+ of additional debt. THAT is how CA-NY Express does business- so I give them one star for being nice guys, and zero stars for being professionally unethical and unaccountable.