I bought a used vehicle and worked with Tex Haley. He seemed nice enough. I was on the fence, but Tex brought up the used car warranty. Since I live 150 miles away I asked if the car needed repairs covered by the warranty could I have it done near me. Tex responded via email that yes I could but there would be a $200 deductible if I did so. Upon leaving the dealership the Check Engine Light came on. In addition, the ABS Light, the Service AWD Light, the Frontal Collision Waring light, the Adaptive Cruise Control Light all came on and off a few times on my drive home from the dealership. After a few weeks of back and forth with Sales Manager James Mathews (good cop) and Service Manager Jason Vaughn (Bad Cop) they have decided to NOT cover the repair bill of $2,425 that needs to be paid to Ourisman Chrysler. This after I was told in a previous email by Jason Mathews "I will get with Jason personally on Monday and make sure the service bills are taken care of and to speak with the Service Mgr at Ourisman." They never called Ourisman. Jason Vaughn said the repairs cost too much and wanted to pick up the vehicle. He did not respond when I asked how long he would have the vehicle or what repairs was he going to do to the vehicle. I informed him that was not acceptable Isince he did not respond to questions) and that I wanted them to honor the warranty (where I should have been able to get the vehicle repaired elsewhere). I even got Ourisman to reduce their price by about $500 (It was going to have totaled $2,925 before the reduction). I even asked how much of the repair that they would be willing to pay, his answer was $412. I gave them an out, I would have been willing to settle for less than the total of $2.425, but I obviously was not going to settle for $412. In addition to all of this, I have never received the title to my vehicle, it has been 18 days now, and I asked both James and Jason about the title and they both ignored that inquiry. So, to sum up, Pearson sold a used vehicle with issues they were most likely aware of, and then they refused to honor the very promise that got me to buy the vehicle in first place that was made by their salesman in writing.