Vulcan Basement Waterproofing

Business Description:

Since 1947 we've performed Basement Waterproofing services for homeowners and businesses. We also install stone and epoxy flooring as well as Safety-Flex flooring.

Categories

home maintenance, cleaning & repair
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Rena's Review

Service

Total Experience

Will Recommend

Flushing Queens, NY

Vulcan Basement Waterproofing

Terrible experience

We had water coming into our basement at a new home. We did not know where the water was coming from, so we called Vulcan Basement Waterproofing and told the company we need help. Steve came out and we showed him the pictures of flooding and damage. He said the land was saturated and suggested we put a drain in the basement. The drain had a ten year warranty and Steve guaranteed the work he proposed. We tore up the whole basement to install the drain. The process was costly, but we were willing to pay for a quality solution to protect our home. To my dismay, the basement has flooded five more times since the drain was installed. I called the company back about the problem, but they claimed the water was coming from the sewer and therefore not covered within their warranty. Mathew, the owner, does not pay attention to my complaints and has told me I should be able to know the flooding is related to a sewer problem. If I knew how to diagnose and fix my own flooding basement, I would not have called Vulcan Basement Waterproofing for a solution. Instead, I am ignored while twelve inches of black water sits in my basement, damaging my property and belongings. The company is not taking responsibility for their work or their guarantee. I am very disappointed in the very poor quality of work and customer service offered by Vulcan Basement Waterproofing, and I caution any customer to think twice before calling the company.