Vulcan Basement Waterproofing

Business Description:

Since 1947 we've performed Basement Waterproofing services for homeowners and businesses. We also install stone and epoxy flooring as well as Safety-Flex flooring.

Categories

home maintenance, cleaning & repair
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Tracy's Review

Service

Total Experience

Will Recommend

Staten Island, NY

Vulcan Basement Waterproofing

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if I had only followed my instinct I would've saved myself a lot of aggravation. I had appointment to have a French drain system installed in December 2014. Not only did the workers arrive over an hour late without calling I might add , one of the workers had alcohol on his breath.. I should've went with another company right ? but no, I decided to give this company another chance.I called the office and after speaking to Matthew, I understand why the workers behave in the manner they do, the workers are only as good as their supervisors. He's rude condescending and forgot one golden rule the customer is always right. To top it all off I'm still having the same issues in my basement that I was having prior to getting this job done. I don't want to be told to calm down , not after I spent over 4,000 to get a job done, I want it done right the first time which it obviously was not . I want the professional job I was promised..

comments

I am sorry to hear that mrs dunham is unhappy .I am also very surprised because we are coming back next Thursday on june 11 to an extra 10 foot lateral extension from our original job.Normally because it is beyond the 3 feet within where our drainage system is warrantied there is an extra charge associated with it.Howewver our work manager waived this charge in the spirit of customer relations.I was simply pointing out to her that we cant be responsible for water leaking in beyond the area we warranty.I respectfully disagree it is coming from there area where we did the work. Nevertheless our company is coming out to help address what ever issues are going on there free of charge. I am very sorry if I came across as rude and condescending it was certainly not my intention .Hopefully Mrs Dunham can see we are still trying to help her.

Vulcan Basement Waterproofing commented on 06/02/2015