The materials that BK Floors to Go sent were great but the service was not. One of the three installers failed to complete some work, so we contacted BK and they sent an assistant manager out to look at the areas that needed to be addressed, that was 2 months ago.
We made that phone call and talked to the designer that we worked with and then, nothing really happened so, I finally wrote a letter last week and finally and I got an immediate phone call and they said they are coming out this Friday to correct the mistakes that should have been taken care of in July.