The woman who we dealt with for the majority of our interactions with BK Floors to Go, Kim, was spectacular. We had to replace the carpeting on some stairs and she really helped us pick out some carpeting that would work well for what we needed, and always followed through on talking to us and getting what we needed. One step was not finished correctly and the carpeting was incorrectly applied, when we told Kim that this happened she had people sent out very quickly who repaired the mistake. I have had a great experience using BK Floors to Go and would gladly recommend them to anyone I know in need of similar services.