BK Floors to Go were very honest and forthright. They told us what they could and couldn't do and when they could and couldn't do it, they were clear about how long it would take and they offered some good advice. The lady that came out and measured, she offered some nice suggestions and the gentleman that installed our floor wanted to let us know some of the imperfections that could occur if he did it one way as opposed to another, so, I appreciated his honesty.
I thought it was very very nice, definitely a good experience. I don't know as far as cost and efficiency, it seems like they might have been a little high but we went ahead with them anyway because we wanted this particular tile and we would probably use them again in the future.
We had to wait a long time, like 6 weeks to get the tile put in but it was probably worth the wait for him because he was very good.