They were awesome! I don't know that much about carpets, so I've had trouble communicating my expectations to other carpet cleaning companies, but Denise was easy to work with. She asked about my past experiences with other companies, and I told her I didn't like the residue left behind on my expensive carpeting. Denise explained to me exactly how her service was going to do what I want, which made me feel comfortable enough to give her team a try. I've tried to clean my carpet myself, but it's too much work! The gentleman that Denise sent out also asked me what my concerns were, and told me that if anything were not to my liking, he would come back and fix the situation. I have already recommended Xtreme Carpet Care to friends!