They were very responsive at Xtreme Carpet Care, and we were very happy with their service from start to finish. Their rep was extremely thorough in what he wanted to do and what needed to be done to clean the carpets. He did a thorough walkthrough and addressed any concerns before he started. He made recommendations based on the foot traffic, and because we have a pet, and we are very happy. It's just like he cleaned and left yesterday. The carpets are brand spanking new and wonderful.