Brian, the owner, was very courteous and professional. He explained in detail all the steps necessary in repairing the minor dent to our driver's side door. I had never tried dent-less repair on any of my cars; so, when Brian was finished, both my wife and I were very, very impressed and pleased with the outcome of his work. I literally could not see any trace of where the dent had been in my door, when he was finished. Brian clearly takes pride in his work; and, I do not believe you could be in anyway disappointed with his professionalism or his work.