I WAS SO THRILLED THAT I WAS ABLE TO HAVE AN IMMEDIATE RESPONSE TO HAVE SOMEONE CLEAN MY RUGS . i HAD SOMEONE CLEANING THEM WITHIN AN HR OF CALLING .I had carpet that was a beautiful long shag AND OVER 35 YEARS OLD THAT WAS HEAVILY STAINED AND PET PROBLEMS. THERE SYSTEM OF BLEACHING WORKED WONDERS ON IT AND REALLY MADE MY CARPET ALMOST LOOK NEW AGAIN> iF YOU HAVE STAINS THE ENZYME AND BLEACH TREATMENT WORKS MIRICLES iT COSTS MUCH MORE THEN THE ORIGINAL QUOTE BUT LOOKS NICE.