We originally had our carpets cleaned in February. Ken came and did an outstanding job. Unfortunately, our pet stains reappeared after the 30 day guarantee. Since it was after the date, I didn't call to ask them back. I just assumed I was out of luck. NO WAY....I got a follow up call from their manager Mark 2 weeks ago, after he heard about my stains reappearing from Angie's List. He asked if he could send someone out to re do our carpets. I really couldn't believe it! Gilberto came, ON TIME, super clean, very professional and re did the spots, PLUS cleaned the whole carpets AGAIN....for FREE!!! We will only use Quality Carpet in the future! Thank you Mark and your whole team. JOB WELL DONE!!! :)