I'm pretty aggravated about my experience with Ogden Carpet. We went there to have a custom rug made. We really didn't care how much it cost, we just wanted to get something that met all of our expectations. When talking with the customer salesman, both my wife and I understood that we were getting a rug that was constructed as such: Carpet, padding up to about 6 inches from the perimeter, then backing (to prevent scratching of wood floors), and then surged binding to tie it all together. It took about a month because of the surging, but we didn't mind.

Well, today I go to pick up the rug. When I get home I realized that there is no backing or padding on the rug. So I go back to the store. The salesman said that there was no backing written down in the system even though both my wife and I specifically remember requesting it. Then the salesman said that we needed to go to Sandy to pick up the padding even though we were never told that when they called to tell us the rug was ready or when we initially picked it up. The salesman says they can't do anything and the we are pretty much just stuck with what we have and that we'll need to order some rug backing from Lowe's and either tape it on or spray glue it on so that it doesn't scratch the floors.

So I drive to Sandy to pick padding, and the guy there said that they weren't expecting us and that the warehouse people were all gone for the day. He also mentioned the size of the padding order, and it is short about 2 feet for it to cover all but 6 inches around the perimeter. But he goes ahead and "helps us out" by getting the padding cut for us even though the West Jordan facility said it would be ready to pick up.

So now I am at home. We initially were expecting just to roll out a nice rug in place and move the furniture on and be done. But instead I have a rug, and a big roll of padding. Apparently I am supposed to cut and glue the padding into place. I also need to purchase rug backing and at least put it around the perimeter where the padding doesn't cover. This is NOT what we expected when we purchased. Since everything was paid for already, we were offered essentially no customer service even though they botched this order up. We will not be giving Ogden Carpet any more of our future business, and we recommend that other people do the same. With all the good reviews online, I expected much better than this type of service from them.