I like to have the carpets cleaned in my house twice a year. Sean is the guy who usually comes out. I've been using P&G Chem-Dry long enough to feel like I can trust Sean in my house even if I have to go out. Trust is very important to me. Sean does all the area rugs and stairs in my four-thousand-square-foot home. He's always very polite and moves the furniture even though we try to move a lot of it ourselves in advance. He cleans up after himself and moves all the furniture back in place. The carpets take a few hours to dry but not terribly long. When Sean is done cleaning, the house doesn't smell like chemicals. The carpets are clean and have a really fresh feel. Five stars for P&G Chem-Dry!