I have been using P&G Chem-Dry for 30 years! I have liked everyone that has ever been sent out! Shawn is just a super nice guy and I am very pleased with his work. Everything always turns out really good when he is finished. Very professional, very nice! I always request Shawn and if he is unavailable I will wait for him (I request him every time). I have had zero complaints over the course of 30 years! I highly recommend them and in particular Shawn who is just wonderful at his job! Very pleased!