Karl came to my house, hand measured all of my windows, explained all of the options and then provided his expert recommendation for each window and was able to provide me with a detailed digital estimate within hours. We started with first floor windows and then once we saw them installed we immediately made an order for the rest of our windows -- absolutely stunning -- changed the entire look and feel of the house - they also do a surprisingly phenomenal job of insulating the house as well. They matched the color of our window trim exactly as well. Both times Keith came on time, was extremely professional and pleasant. Buying shutters from New England Shutter Mills is an investment - they dramatically improved the look, feel and value of our home - I would highly recommend them to anybody looking to do the same.