Custom craft windows came out to the house to replace a broken window and damged window pane. The work was quick and efficient and they were reasonably priced. The technician was polite and professional. He noticed that some of the other windows were an older model and he offered to upgrade and replace them for a fee. Nothing was wrong with the windows except that they were not as energy efficient as the new ones, I can't blame the guy for trying to sell me on something, but I really only needed the one window replaced. If I do decide to replace all of my windows with newer and more efficient ones I would call this company again.