Excellent Customer Service/Warranty
Joe Lents Carpet & Flooring on Hammer Lane in Stockton, CA is a great place for your carpet and flooring needs. Here's was our situation.
We purchased carpeting for three rooms in 2012. Within a year and a half, the carpet was showing wear. I called Ray, one of the owners, to tell him the problem. Ray came out to inspect the carpet and agreed there was a problem. Ray set up an appointment with a carpet inspector for the carpet manufacturer. The Inspector came to our home within 3 days, took pictures and agreed there was a problem. He stated he would send the manufacturer his report for them to make the warranty decision. A week and a half later, Retha(an owner) called me stating the carpet manufacturer had accepted responsibility for defective carpeting. We thenwent down to Joe Lent's Carpet, picked out more carpet, Retha ordered it while we were there. She said she would call us when our carpet was in her store. It took 4 days for the carpet to arrive. She called to set up the re install appointment and we now have our new carpeting.
This is real customer service. These people went out of there way to take care of us. That's hard to find these days. The manufacturer stood behind their product and that's hard to find. We didn't have to pay for any re installation.
Thank you Retha & Ray. It's sure nice to know there are still owners out there that care about there customer base. We will return to buy more product from you and make sure to tell our friends and neighbors about your service.