My mom bought a Groupon for me but it ended up being under her name for here before COVID happened in The beginning of the year. I called in June and explained it's in her name but she wants to gift it to me. The lady Evelyn said they arnt doing anything for face till July and to call back then and if should be fine if it's in my moms name and wants to give it to me. I called back in July and it was going to expire July 15 so I tried to make the appointment before the 15th. Evelyn said she didn't have anything until the 15th so I said OK perfect and it's OK if I use my mom's Groupon yes no problem again she said. I get there on the 15th the day the coupon expires mind you I'm coming from New York going over to George Washington Bridge paying $16. I get there only to be told no I told you your appointment was the 16th I said but my coupon expires the 15th and I explained that to you she said yes and I said I would honor it even though it's expired on the 16th.After I got over being annoyed about the confusion I said I would come back tomorrow the 16th for my appointment I explained again that my mom had bought the Groupon I brought my mothers phone and my mother's ID with me and I said are you sure I'll be able to come back tomorrow and get this done. Evelyn said no problem she printed out the Groupon from my moms phone and took a photo copy of her ID. I left disappointed and annoyed but knowing I'd be coming back the next day. The next day comes I go all the way over to Jersey again and I get their fill out my paperwork sit down only to be told the doctor will not take the Groupon if it's under my mothers name. I explained this to her multiple times she assured me that it was fine multiple times!! She had no remorse for her mistake she just came out and coldly said the doctor will not take your Groupon. When I explained her mistake to her she proceeded to yell over me trying to get her point across that the doctor is the boss and not her! She reassured me multiple times that it was OK and I asked specifically because I didn't wanna waste my time again. They're rude in that place not even caring then I came twice and still didn't get a service done. Now the Groupon is expired and we're gonna have to try to get our money back through Groupon. This place is unprofessional and rude. It's dirty and dingy and it's in a basement and it smells like mold the women at the desk are unattractive and do not deserve to be representing a plastic surgery office. I didn't even want to give this place a star but I guess I have to to post a review.