I really liked the representatives that came to my apartment from New York Carpet Cleaning, Inc. They were very knowledgeable about rugs, very well-spoken and polite. They wrap everything up well and when they say it will be done on a certain day, it's done. They put it back for you and it's clean. It's very easy to reach them on the phone and all the people who work for them are delightful. The pricing seems fair for what I'm asking them to do. They've done some repairs for me in addition to cleaning. They were able to fix and match a rug I had so that it looked like it never had a problem, which I was really impressed with. I'm very comfortable with them and happy with the results.