I have been using New York Carpet Cleaning for years and have never had an issue. Every couple of years I have them clean two oriental rugs. These are expensive carpets and I like to take care of them, New York Carpet Cleaning really does an amazing job.They are very upfront about how long the cleaning will take. The people who come to pick up/drop off the rugs are very courteous and professional. They always show up when they say they will. The pricing is very fair for the work that they do. I highly recommend them!