I called on Saturday September 22 at 8 am to request emergency service. They have answering service take calls. So at 11am hadn't heard back so I called back and talked to a different person who promised to get things going. I felt 3 hours is ridiculous long time to respond so I called 2 others. Had a callback and appointment within 1 hour. Within 2 hours of contact tech arrived and repaired within 30 minutes. I received a callback from Snyder at 530 pm message sounded like answering service person from earlier.