Connor and his team were able to replace a custom-sized door for us in a short time. We had a dilapidated door to the office that needed to be replaced asap, and with the door manufacturers being very busy it was extremely iffy that we could get the door in time for an audit/visit by an important client. Connor - ever the professional - patiently explained to me why he couldn't guarantee a certain installation date, put up with my follow-up questions, and worked with his manufacturer to get timely information for me. Considering that we are a first-time customer, I am very happily surprised that they didn't just stop returning my calls - I think it comes down to the fact that they just want to help people. Connor, the techs, everyone I spoke with was warm and professional. Everyone came at the time they said they would, they spent the appropriate time required (not a rush job, even though this was something they squeezed in for us), and the workmanship is solid. Our company building now has a beautiful, sturdy & inviting door - thanks to Cressy!