Business Description:
We service, sell and install residential garage doors, fireplaces and commercial doors: overhead, pedestrian and high performance. Serving most of the Puget Sound.
5 137 reviews
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Categories
Garage Door
Cressy Door & Fireplace
8025 S 224th St, Kent, WA 98032, USA
(253) 887-9135
http://www.cressydoor.com

Will Recommend

Timeliness

Professionalism

C E.

Bothell, WA
Cressy Door & Fireplace

Horrible, did not show up for appointment

Scheduled an appointment for service a week ahead with Karla. The appointment was for 9:00am at my business (located 45 miles away from my home). No one showed up so I called the office at 9:45, spoke to Karla and she proceeded to tell me that she did not know why the tech decided to go to a different service request, I confirmed with her that I had in fact scheduled an appointment (with her) for 9:00am today and she did confirm it, she was not apologetic at all and couldn't get me off the phone soon enough. I will never use Cressy again.

comments

We unfortunately dropped the ball on this customer. Our service tech got confused as to what time, and was out of range to get a call to him. When we did it was too late. We are very sorry for the inconvenience and always try to do our best and have a good track record with regards to scheduling.

 Cressy Door & Fireplace commented on 06/03/2011
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