We were concerned our 14 year old cat, Bettyann, might have a urinary tract infection. She has always used her litter pan in the past, but just in the last couple days she has been peeing and pooping on brand new carpet. Dr. Cat's office fit us in the same morning I called. Everyone there was so nice. And even Bettyann, who normally doesn't like anyone she doesn't know, seemed ok with being there. We were in and out real quick and the office fees were very fair. A really nice experience for us.