I started my Invisalign treatment at Milestone in 2017. As an adult, I preferred the clear aligners over braces. My treatment was going well until 2018, I moved to Florida. I was provided a few sets of aligners to get me by for a while after I moved. Once I finished those, I contacted Milestone to get the remaining aligners. I had to go back and forth with the office because they needed to receive photos of my teeth before they would agree to send the aligners. I had a hard time getting in touch at that point, my voicemails were never returned and my original email with photos was never acknowledged. Once we got they communication sorted out they sent me two sets of aligners. (TWO WEEKS WORTH OF ALIGNERS). So after the two weeks I needed to go through that process again. I had to wear the same aligners for more than two weeks which is their suggested life span. I started developing calcification on my teeth from over wearing the same aligners. At that point I had to stop the treatment and receive treatments from my dentist.

I am now seeing a new Orthodontist who said I should have never been recommended Invisalign due to the corrections I need with my jaw. I am being charged less money than the original $5,200 I spent at Milestone which only caused me further trouble. My new ortho is providing ceramic braces and permanent retainers at a more affordable price.

When I contacted Milestone about my situation with records of my communication they told me that my treatment was expired so the only thing they could help me with is sending my records. (Those records are not helpful because my teeth have changed since then). They are also saying that they cannot help me because I haven't contacted them until now but I have shown proof of emails sent to them. They are using their 'reputation' to discredit my case.