Nazareth Living Center

Business Description:

Continuum of Care; Senior Living, Independent Living, Assisted Living, Memory Care, Long-Term Care, Skilled Nursing and Rehabilitation.- Faith-based sponsor.

Categories

nursing & personal care

Joanne 's Review

Service

Total Experience

Will Recommend

St. Louis, MO

Nazareth Living Center

Things Have Changed Over the Years

My overall impression of Nazareth Living Center when we first walked in the door to drop off my mother was great. They were respectful, courteous, and the nurses knew what was happening. My mom lived there for 13 years and by the time she passed away things had changed a lot. I would go in asking how she was doing and nobody knew. They did not know about her history or anything. There was no knowledge transfer when they brought contractors in. There were still good people there, some of the same staff who were there when we first walked in, but the one-on-one care and family atmosphere were no longer there. The morale has gone down and there is too much turnover.

comments

Joanne, thank you for sharing your experience. The feedback we receive from our residents and families is very important to us. We are sorry that we did not meet your expectations for the duration of your mother's time with us. Service and quality care are a priority for us as we continually strive to retain dedicated and compassionate staff. Your feedback has helped us identify opportunities for improvement. Our goal is to have our Core Values of Sacredness, Integrity, Hospitality and Collaboration lived out every day in every interaction. Again, thank you for your feedback and for the opportunity to care for your mother."

Nazareth Living Center commented on 09/25/2018