Only (yet giant) mistake of our wedding. We did a run thru with them 2 weeks before explaining: where cake would be, when to bring it, timing, tray in our room after ceremony, serve "adults" first (room divided in two parts), etc. They kept saying "chill out," they "had it." It was the opposite. People got served dinner INCREDIBLY LATE/COLD - serving order incorrect. Staff didn't move from cocktail hour to dining on time. We asked them to guide guests to head over, they did not. They missed an entire food item specially requested. No food left in room after the ceremony. They asked, "where's cake+knife?" when we had to ASK THEM to bring it out (when we'd told them to take it out early so it wouldn't be super cold). You don't want to have to monitor the whole time and say "do this, do that." Because dessert was an hour late, the photographer and band were not able to attend our bonfire (extremely disappointing). Salads SO overdressed(we said this @tasting). Groom bombarded w/ staff getting ready-super slow dressing (in his area)- he finally had to ask them to leave. Staff walked in front of my dad during his toast. Kosher food/wine left for one table - my mom served it - staff forgot. This was all a huge embarrassment and terrible disappointment that you DO NOT WANT for your special event. If I could redo my wedding, choosing a different caterer is the ONE THING I'd change. I have to say I got a bad vibe from Elaine from the start. Not a nice lady. Not competent. One of the dishes we tried during the tasting was awful. Trust your gut, that's the lesson here. We told Elaine after the fact how disappointing it had been. She said, "Then why did you tip the staff so well?!" This is infuriating. Just because you run a horrible business, does not mean that the wait staff (who we were told by many guests were stoned the whole time) should be punished. It's my father's only daughter's only wedding day - you think he's going to make a scene by not tipping/tipping well?