Derek was awesome; professional, fully explained the problem and referenced how he would repair. He completed the ice housing replacement during the first service call (had parts in his truck and completed a brand-new Service Bulletin on-site with backup assistance from NHA team members) and returned a week later with ordered parts to complete the repair. The office team was also very professional and efficient. Nebraska Home Appliance made my contact list. They will be my go-to for home appliance repair.