Definitely a 5 out of 5! Nebraska Home Appliance put in a new dryer were such gentlemen. They had a good sense of humor. I enjoyed their help. They did a beautiful job. This is actually the second time we used them. We had ordered a glass shelf for a fridge and we were impressed when we went there for that item. So when we considered a new dryer, we immediately thought of Nebraska Home Appliance. I recommend them highly.