Homeowner beware, this is worth your time to read. I have never reviewed a company online with a bad review, but I feel that it’s very important to share and warn other neighbors of our experience of A-top roofing in Manalapan NJ. We trusted A-top would do the correct job based on other reviews we read, the fact they are GAF certified, and have a large presence in our town which further led us to believe they would deliver a correct roof install. We recently had a new roof installed on our home by A-top. The contract was for an entire new roof. Currently our home has a new extension as well added. A-top installed the roof over our extension and existing home. During the first major rainstorm which was aprox 3 weeks after the install we had water pouring down our walls and into our finished living room/kitchen and even down to the basement because of the volume of water. This was not over the new extension but over our existing home. We never had a leak in this home in 20 years. In short, we contacted A-top who came to inspect. They told us the job was done correctly and that our siding was old. They said our old siding was leaking, but that wasn’t the case by far. We contacted a local GAF certified installer who came out to inspect the job. The company said the flashing was never sealed and just laid against the building with tape. The flashing was supposed to be installed correctly for a home that already has siding regardless of the type or age. The new company said our siding although old is still sealed and installed correctly. A 23ft seem open to the elements outside where they explained that A-top should have flashed the job as per the contract. The contract states “Re-nail and RESEAL all other existing flashings accordingly”. When A-top came to the job after the complaint was made we repeatedly told them to fix the job as per the contract and RESEAL the flashing. They stood by decision to not perform any repairs. I attached photos of some of the spots where you can see the flashing just peeled away. Again Atop inspected this and said this was done correctly. Water can just pour into the home through the opening which it did.
I read other reviews here of people saying the company is arrogant, but this goes way beyond that. We were contact by the company management who had yelled at both me and my pregnant wife. When I use the word yell, they were literally screaming because we filed a complaint with GAF who will investigate their workmanship. This caused us stress as you can imagine how our hands felt tied while we were tying to seal our home from the next rainstorm and we have A-top management yelling at us. Management form A-top told us to, and I quote “Lawyer Up”. We are now moving forward with legal action. We would never have imagined such a large company would put us through this. Please be aware of doing business with A-Top.