I run a small cat and kitten rescue in Montclair NJ - I have used Oradell in the past for many of my rescues and my fosters. Yesterday was the day I determined they are UNFIT to care for any of my animals. I called at 9:39 am to ask if they have room in their isolation area to take 5 sick kittens. I explained that they have Panleukopenia and only weigh about 13 ounces each at approximately 4 weeks of age. I explained this on the phone in order to convey the emergent need for care. The woman on the phone said Yes we have room for the kittens. I said...."please put me on hold and ask a doctor to be sure". she put me on hold and came back and told me to "bring all 5". I rushed over there. Told the front desk that one looked pretty critical to me - the assessment tech came out and grabbed them. I waited 2 hours while they had them in the back "assessing" them. Then I was called into a room where I waited another 30 min until the doctor came in to meet me. Dr. Kimblery Guzman told me that she needed to go over the itemized list of the estimate. I agreed to all and told her please get started on treatment. She came back in another 25 min to tell me they will only admit 3 of them. I couldn't believe it - "staffing issues" she explained, I told her to give me back the kittens - I will take them all to VEG down the street. I waited 30 min for them to bring me back my kittens. One had been "washed" I asked the male vet tech why he was wet - he had diarrhea while waiting to be seen. he told me. - THIS KITTEN DIED ON THE WAY TO VEG - 3 MINUTES AFTER LEAVING ORADELL ANIMAL HOSPITAL
If they weren't so keen on getting their estimate written and approved by the client so they could receive payment - they may have had a chance. greedy and unconscionable. Not to honor the words of commitment of their own employee that they would take in all 5 and then delaying their treatment by over 3 hours is what killed this kitten I am horrified. Here is a pic of the baby they let die in their greedy care !