The techs are great. The doctors try although are often wrong. It's hard to diagnose an animal so I won't give them too much $@!#%. They did kill my guinea pig, b/c the oncall people did not know how to treat a pocket pet and did not say anything. They wanted to do a surgery on my dog, that thankfully I said no to, since we later found out that was not his issue. I only still go because they have some many specialists, which my sick animals need. Twice I've had them convince me to keep an animal overnight, both times it turned out to not be necessary. The most outrageous part though is the first time my animal was in the hospital for less than 30 hours. I was charged for 3 days. There is a base of about $1K per day if you animal is admitted. The second time my animal was admitted after 11pm, and I was charge an additional $1K+ for that day. The total time he was there was about 16 hours. The only reason they charge by the calendar day is to steal money. It does not reflect the time or effort of any of their employees. It is just a money grab. An extra $1K is the difference between someone being able to help their animal or have to put it down. The money hungry owners should be ashamed of themselves. They have put profits over the lives of countless animals. My advice is never let your animal be admitted. If you do, don't go until after midnight. If you bring in an animal in the morning and they do tests and everything else and watch them the whole day, you still don't have to pay the extra $1K you'll get charged just from letting them admit the pet. It'll only be about $500. They do not do anything different.