Rob knows his wood. We have parquet flooring that needs repair. Rob called me back within the hour of leaving him a voicemail. What he says he will do is what he delivers. I think this is really important. The other two companies I called did not call me back to setup an appointment. The first company flat out told me they do not work on parquet flooring unless it was an insurance claim. Again, Rob knows his wood. I believe the price is competitive and comparable. It is really the quick response and service.