I had one of the arborists come to bid on some tree work in our yard. He gave a thorough evaluation of the work, bid was between the other bids I received on the same work.
Scheduled the work, and as it was fall, the schedule date was out a ways (understandably, given the weather we have had this season). I called and asked if I could possibly be moved up in the schedule if an opening came up. They were able to accommodate that and moved my appointment up a week. The crew that came was communicative, making sure the trimming was to my liking. They were efficient and cleaned up all debris from the trees that had come down. Office manager is easy to communicate with. Overall a great experience and great service. Would gladly recommend them/have them return for additional work when it's time to prune the 60 foot cedar again :).