Business Description:
Health insurance
Categories
insurance agents
First Health Coventry Health Care
Dallas, TX 75370, USA
(800) 785-2446

Service

Will Recommend

Price for Value

Nicole H.

Houston, TX

First Health Coventry Health Care

this is really a scam

I had this insurance in 2019 because I was in school and need one for my clinical , so my daughter decide to use them, now here is my problem I went to the doctor that was okay $25.00 copay. now went to the emergency room they did not pay a dime, bill over $4000.00. they said that they cover preventive care ,okay I called them to make sure that I am in network before I go, they told me yes I was in network, so I went to do my colonoscopy well the bill was over $3000.00 again they did not pay a penny , move on when I called about that they told me they could not pay because I should have it done at a doctors office instead of hospital settings, remember I called before I proceed they give me the green light. They don't pay for my chest radiograph nor my blood work. now bill collector calling me for this money. Last year I called HMA they told me that my insurance has expired from the 3/31/2020 , I called the broker for him to set me up with another insurance company he giving me the run a round so I find another broker which signed me up to another company, last night my daughter asking me about the charges on her account because she is the one being paying it, to my surprised they being charging her account from 4/29/2020 to present 8/31/2021 without our knowledge on top of that they raised the monthly fee, when I called they told me that I have insurance with them and it has never been canceled they never send me a card or any note saying that my insurance was every renewed no communication between HMA and First Health and none with me. I spoke with the upper management he is offering me $120.71 out of $1936.39 and telling me that is all he can do because I never canceled the policy still stand, to my surprised today one of the manager send me a new ID card with a new member number saying that is my new account , people this list go on and on so I will stop here , don't trust these people and please don't be inexperience like my daughter she is young , please don't give these people your personal account number and if you do please monitor it .because when they canceled they will find a way to take your money and they don't pay for what they tell you they would pay far. run from them. I am trying to find a way to get back my money or should say my daughters money because she was the one paying it.