Business Description:
Health insurance
Categories
insurance agents
First Health Coventry Health Care
Dallas, TX 75370, USA
(800) 785-2446

Service

Will Recommend

Price for Value

Ammi W.

Greensboro, NC

First Health Coventry Health Care

THIS AINT WHAT YOU WANT!! TRUST ME!!

From day one, the plan sounded too good to be true. My agent name was Kyle whom was an excellent salesperson. There was something about when I received my paperwork in the mail which I had to request for and they eventually sent it which was just a copied version off the internet. This "policy" did not make much sense to me and it did not go much into detail as far as what it covered so with all my questions, I call Kyle and he made it make sense to me but after thinking. I didnt recall seeing half the things he said that this plan covered in the paperwork. So I started having doubts. Many times I called to speak with Kyle he was either gone to lunch, or with another "victim", or just not there. This greatly concerned me. Rebecca was always trying to be helpful by taking care of my questions but it's like what she said and saw in the computer did not match what Kyle told me. Kyle said I would not have to pay more than $10 for my generic medication and no more than $30 for my brand names. Rebecca tells me about a good rx card that supposed to come in the mail. It never did. When I called around to my providers, none of them even heard of this insurance. Rebecca tells me to state that I have first health ppo and I did to no avail. When I finally got Kyle on the phone he tells me to say I have Aetna. Rebecca told me not to state that it was Aetna because it wasnt the same network. Kyle tells me he will work on getting my providers on the insurance plan. He tells me to call the next day around 1:00. I call and rebecca tells me that she didnt think he was coming in that day. I'm like WTF! So I immediately cancelled. There are only so many red flags to see. I got my first month premium back because it was still in the grace period but i did not get refunded the administrations fee. This was hard earned money and precious time wasted! Next time if it sounds too good to be true then it probably is! Sometimes it's good to just stick to what you know!