I DONT THINK THEY REALIZE WE TRUST THEM WITH VALUABLE INFORMATION & THEY SEEM TO DO NOTHING WITH IT. THEY HAVE THE NERVE TO HAVE AN ATTITUDE WHEN YOU CALL ASKING ABOUT THE CASE. THEY'RE SO INCONSIDERATE ITS NOT FUNNY. THEY NOT RELIABLE OR RESOURCEFUL. I HATE I LET THEM START MY CASE! THEY START THE CASE GIVING OFF FALSE HOPES! I FEEL IF THEY'RE NOT IN THE CLIENTS CORNER WHY REPRESENT SOMEONE! THEY DONT GO OVER & BEYOND FOR THEIR CLIENTS! THIS WHOLE EXPERIENCE HAS BEEN AN ABSOLUTE WASTE!