While my first service appointment did not go well, LimRic not only made up for it but exceeded my expectations. The Service Manager was upfront about the errors on the first appointment. The technician diagnosed the problem, explained all the options for my older unit - including best and worst case scenarios from a time and cost perspective, and worked magic to get my air conditioner fixed! I've been a customer for many years and I'll stay for many more after this great experience.