What I thought would be a fairly easy fix on a mini-split heat pump system, turned out to be quite a project - not because of any issue with the technician, but due to the nature of the system problem. Technical and office support throughout the process were fantastic. And while frustrating for me - and for them - they handled the situation very professionally and diligently with the goal to get it right... and they did! Many thanks to the team: service technician George, his service manager Jason, installation technician Clarence and his partner Rashard, and office support Stephanie, Laura and Kim