If I could give 0 stars I would. Absolutely horrific customer service. After 5 calls and voice mails left in 12 days I finally received a call back. They came out for a clogged kitchen drain and never checked the p trap. After calling another plumber out that plumber cleared our p trap and our drain unclogged. Pipetech wanted to cut through our masonry block wall to fix it at the cost of $1800. With that said they charged us $400 for the visit and never unclogged our drain. They refuse to refund our money for their gross misdiagnosis of the problem and again they never fixed the problem. They also tried to get us to call our insurance company and told us sincel they had to cut into the exterior wall we could probably get a new kitchen out of it. They are all around dishonest.