I have been using Chuck Mercier's 76 for over 20 years because of their service and workmanship. They are very customer-service oriented, proactive, and communicative in terms of making sure that things are taken care of before they become a problem.

They take care of the little things, which I appreciate. For example, if you go in there and have the oil changed, they also check the tires to see if they are worn and they take out any nails they find. I have a standing order with them that if they find something minor, they will take care of it. If it is a bigger job, they will call me and I will decide how urgent it is.

With Chuck Mercier's 76, you never have to worry about them finding the time to fix your car. They always have that sense of urgency that I have, and in this town, you need a car!

They have serviced 4 different vehicles and have done everything from repairing electrical door problems to rebuilding the air conditioning unit on 3 cars. The major work that they have done has lasted for years, so there are times when I go to them for oil changes alone. They do not nickel-and-dime you.

I also appreciate their hours because they are there 7:30 a.m. to 5:30 p.m. Monday through Friday, and about 7:30 a.m. to 4 p.m. on Saturday. They have great relationships with specialists so you do not have to worry about who to take your car to. For example, if your car needs a front-end alignment, they know where to take it and you can pick it up the same day. They also have transmission specialists lined up. They have built these relationships and you get reassurance knowing that your car is in good hands.

They also are constantly training their own staff. Most of the mechanics at Chuck Mercier's 76 have been there for 10-plus years, so the loyalty is there. I highly recommend them: I can count on Chuck Mercier's anytime and they provide superb service.

Jose Bonilla