This was my first time using Silver Olas Carpet Tile Flood Cleaning. I liked that he called me when he was on his way. He is very personable and did an excellent job of removing the stains on my carpet! I have tried getting the stains out myself, even renting a steam cleaner and could not get them out, so I am very impressed that he was able to get that accomplished. My carpets look fantastic and I really could not be happier with the service!