Business Description:
It's been exciting to combine our family's 35 years of experience in the business with Stan's 60 year tradition.
Categories
heating & air conditioning
Stan's Heating and Air Conditioning
6016 Dillard Cir, Austin, TX 78752, USA
(512) 929-9393

Service

Will Recommend

Total Experience

Ryan M.

Austin, TX

Stan's Heating and Air Conditioning

Above and beyond the normal call of duty

October of 2013 we acquired a remolded home in South Austin's hill country. The blower was new and the compressor was a 2011. It worked fine until one day last week is seemed a bit sluggish. I changed the filter and that seemed to be alright. This prompted me to take the initiative that we will need an HVAC service company. After reviewing Stan's we elected to go with them. We setup a two service/year plan and they came out serviced us with a smile with the need for a pound of freon. All else was good. A couple of days later it seemed warm and my dog was in and out as was myself and i noticed the compressor was squaulling and the it wasn't. wel that evening around 9:00 it was 78 in the house while set at 73, hmm, we better call Stan's.
I spoke with Robbie and he said he would be right out expect him in 30 minutes. 30 minutes later here is Robbie... Impressive! he was in the house looking at the blower and outside loking at the compressor an in like 15 minutes he had it running. A loose wire sir, we probably should have caught that on the initial service call, I'm sorry but your all fixed up and there will be no charge. Now folks, That is a provided whom earned our business an d hey... we are all human and can over look a loose wire of whatever. This was outstanding customer service! Thank you Robbie and of course Stan's, we look forward to a long standing relationship.
Sincerely,
Ryan