AJ Collision

Business Description:

At LG Collision we make auto body repair simple, easy, and affordable! FREE MOBILE ESTIMATES -PICKUP / DELIVERY / TOWING VALLEY WIDE Phoenix - Valley wide, AZ

Categories

auto body repair & painting
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Nuwal's Review

Service

Will Recommend

Total Experience

Phoenix, AZ

AJ Collision

Nice, honest company that does their best to help you.

In their ads, LG Collision says that they will try to help you with your deductible, and it is true...they do their best to help you and give you the best customer service. I am 100-percent satisfied.

I got in a car accident and had a bad experience dealing with both the insurance company and the dealership. I did not want my car to be fixed at the dealership but the insurance company tried to make me get it fixed there. I wish I would have gone directly to LG Collision initially. When I did go to them, Mike was amazing. He used to be a claims adjuster in the insurance business, so he told me what my rights were and it was nice to have someone honest like him working with me.

LG Collision towed my car for free from the dealership and Mike set me up with a rental car. I could not believe the difference in their service compared with the nightmare I had at the dealership. It was almost too good to be true. I did not have to pay anything else out of pocket and they gave me a warranty on the work that they did.

I will definitely be going back to Mike at LG Collision when I am ready to do any additional repairs on my car. He was so helpful and I am so grateful to him.

Nuwal Kahsai

comments

Nuwal,thank you for choosing our auto body shop /collision center and the kind words.

Unfortunately, the trend is for Insurance companies to take control of the claim and take away your rights. Many times we get phone calls from people "looking" for their vehicle.

This is because the Insurance company whisked their vehicle away to their "preferred body shop" and did not tell them where it was going. To make things worse, they then take it upon themselves to let repairs begin without consulting the customer or getting a signed repair authorization.

We completely understand Insurance companies wanting to save money but,it can't be done at the expense of your rights and authority.

You'll know if you're dealing with a quality Insurance company if they only give you the name of their "preferred" auto body shops if you ask for a recommendation.

Others will put sales pressure on you to go where they want.
If you feel they are selling you on their shops or you feel uncomfortable, harassed, threatened, intimidated, disrespected,or scared of what may happen with your policy, these are signs of an illegal practice called "steering".

If they tell you you may go wherever you choose but then
follow that with a veiled threat of diminished service or
holding you accountable, this is also a high pressure sales tactic to get you into a body shop that they have made a deal with to save them money...REMEMBER,99% of the time, IT'S ALWAYS ABOUT THE MONEY! not customer service.

So don't get caught up in who they choose because, the body shop they chose was probably dumped or rejected by another major carrier at some time.In auto body / Insurance relationships, you may be a Preferred body shop on Monday and off the list by Tuesday.

Always choose an Auto body shop by the standards LG Collision operates on, Quality,Service,Warranty,Reputation,Association and Benefits to you.

We truly are glad you chose us to help you when you needed it most and that you're 100% satisfied with our auto body repair.

Your team at LG Collision Repair / Phoenix/Glendale/Avondale/Goodyear/Peoria 602-955-0102

AJ Collision commented on 01/02/2010