Made an unpleasant experience more than tolerable
Tramcar Transmission Specialists rebuilt my transmission on my van. They explained it well, in regards to costs and the whys behind the costs--they were up front about that. They didn't try to sugar coat it.
I was in a bad situation and when they were done explaining to me what they were going to do, coupled with the type of warranty they offered, was very convincing. Most companies don't offer the type of warranty they offer on that type of work. Three years was enough to take a chance with them and they were always in communication with me in regards to how long it takes. If it took a day beyond that, they will call to explain
I really appreciated the family-type environment he has. The young man who sits at the front desk, on the phone and takes the appointments, communicates very well. I even got a change to speak with the owner.
They made an unpleasant experience more than tolerable. I've since been back for my first warranty check and it's not like they took me in and rushed me out. My van is also still running and it's been over a year since this occurred.
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