Tom Fitch is a client of mine. I recently made a mistake on some of his invoicing...Tom pointed out my errors and made sure that I was paid the proper amount owed. I can't tell you what this means to me as a small business owner, and what it says about how Tom runs his business and his life. My only complaint to Tom would be about his business name....regardless of how many steps Tom takes in cleaning his customer's carpets, his reviews tell all....the name of his business should be Five Star Carpet Care!!! Thank You Tom!!