I am extremely impressed. I pulled my couches out of storage and after 6 months I was dubious about using them without a good cleaning first. I looked online, called a few places and decided to give these guys a call. Fred found a time that worked around my schedule and was even able to come out that same day. He is also one of the nicest people you could meet, professional yet personable. Which is a plus in my book. My couches now look like new, and you can bet when it comes time for my carpets to be cleaned Scott's Carpet & Upholstery Cleaning will be getting the call.