Business Description:
Weed-A-Way guarantees your total satisfaction with all our products & services. If youre not happy the first time around, we will redo weed & fertilizing again.
3 15 reviews
Categories
lawn care & grounds maintenance
Weed-A-Way
7595 Danbro Crescent, Mississauga, ON L5N 6P9, Canada
(905) 858-3100
http://www.weedaway.com

Total Experience

Service

Professionalism

Susan L.

Mississauga, ON
Weed-A-Way

Poor service for lawn care

First time customer paid premium late April to get preium service that includes weed control. was told will call for the visit, but wasnt for the 1st visit on May3, left no specific note about my lawn (which has teared by animal, obvious a grub issue)other than a ge
neric note on invoice. 2nd visit supporsed to be within 4-6 weeks, a long wait for the weed control, they never tell you that.
while the weed is out of control, after calling the office several times last week (week 5),finally got service notice call. i was home, around 5pm, a guy shown up, i asked about if they do weed control, he said they ran out of supply. don;t know when can come back. although the generic note(pre-printed)on the invoice said weed control applied. if i was not home i won;t know that was not ture. i called office afterwords, reported that and asked for the date of weed control. no answer to that other than selling me other products.
i called next day, no result or action. called 3 time the following day, got a guy said he will report to the management try to get action. very disappointed with the service, they did what is against what they promised. i regret my decision, if not for weed control, i won;'t use them.who can't spread the fertilizer on the lawn?? now my weed is out of control, i lost control to have a beautiful lawn, i am upset and waiting every day for them to show up.

comments

I wanted to reply to your review personally and let you know I was disappointed to hear your experience with Weed-A-Way. We take tremendous pride in providing the best service to our customers and apologize that we did not meet your expectations. Although we try to cover all the bases, we aren't perfect. We obviously let you down, and apologize for any inconvenience we may have caused you. No one in the industry can match our dedication to providing you with a beautiful lawn and great service! As far as your complaint the fertilizer and weed control is every 4 to 6 weeks the reason for this is the Fertilizer should not be applied more then 4-6 weeks apart . Therefore we offer that guarantee on the weed control because the weed control is only a contact weed killer, and will only kill the weeds when the product has contact with the weeds.It works like this, if we come out and spray and some weeds from time to time may be more stubborn than others, just give us a call here at the office or send me an email and I will send a technician out to spray your lawn again for FREE!(unlimited) If there are other issues that we cannot sort out over the phone we can always get a technician out to your lawn and inspect it to see what the issue is so we can take care of it for you.

Please do not hesitate to contact me back if you require any clarification on anything I am sending you. As well if there is something else you are looking for please call me at the office and allow me to cater to your lawn care needs to better your experience with Weed-A-Way Ltd. I look forward to hearing from you.

 Weed-A-Way commented on 06/17/2013
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